Frequently Asked Questions

Beautifully designed. Thoughtfully handcrafted. Here to help!

Have questions about our handcrafted floral arrangements? We've gathered some helpful answers to make choosing, displaying, and caring for your flowers as enjoyable as possible.

Q: Are your floral arrangements handmade?

• Yes! Every floral arrangement at Designs by Sonya is individually designed and handcrafted with attention to color, balance, texture, and finishing details.
• Each creation reflects our commitment to thoughtful floral artistry.

Q: Are these fresh flowers or artificial florals?

• Our arrangements feature carefully selected artificial flowers, greenery, and decorative elements.
• Depending on the design, materials may include silk-style flowers, realistic artificial foliage, berries, natural accents, and specialty embellishments.
• No watering is required!

Q: Will my arrangement look exactly like the photographs?

• We make every effort to represent each design accurately.
• Because our arrangements are handcrafted, slight variations in flower placement, stem positioning, and natural-looking details may occur.
• Colors may also appear slightly different depending on lighting and screen settings.

Q: What size are your floral arrangements?

• Dimensions vary considerably by design.
• Please review the individual product description for the approximate overall height, width, and depth of your selected arrangement.
• Measurements generally reflect the arrangement's outermost floral elements.

Q: Are your arrangements suitable for outdoor use?

• Some arrangements are designed for outdoor or cemetery placement, while others are intended for indoor display.
• Artificial flowers are not necessarily weatherproof or UV-resistant.
• Please review the individual product listing for recommended placement.

Q: Can I use your florals at a cemetery?

• Yes! Our memorial collection includes arrangements created for cemetery vases, headstones, and other remembrance settings.
• However, cemetery rules and permitted decorations vary by location.
• We recommend confirming your cemetery's requirements before purchasing or placing an arrangement.

Q: Will a cemetery vase arrangement fit my existing vase?

• Compatibility depends on the vase opening, depth, arrangement construction, and any included mounting components.
• Please compare the dimensions in the product listing with your existing vase.
• If you're unsure, contact us before ordering.

Q: Do your arrangements include the vase, container, or decorative base?

• Included components vary by design.
• Some arrangements feature decorative containers, wooden bowls, or other bases, while others are designed as floral inserts for existing containers.
• Please review the individual listing photographs and description to confirm exactly what is included.

Q: Are candles or decorative accessories included?

• Some arrangements feature removable flameless LED candles or other decorative accessories.
• These items are included only when specifically identified in the product description.
• Batteries may be sold separately. Please check the individual listing.

Q: Can I use real candles with my arrangement?

• No. We do not recommend placing open flames near artificial flowers, greenery, ribbons, or decorative materials.
• For designs featuring candles, use only suitable flameless LED options according to the product instructions.

Q: How do I clean my floral arrangement?

• Gently remove dust using a soft brush, microfiber cloth, or a light burst of cool air.
• Avoid soaking your arrangement or using harsh cleaning chemicals.
• Handle delicate blossoms and decorative accents carefully.

Q: Will my flowers fade over time?

• Prolonged exposure to direct sunlight and outdoor weather can cause artificial flowers and decorative materials to fade or deteriorate.
• For the longest-lasting appearance, follow the placement recommendations for your selected arrangement.

Q: Can I store my seasonal arrangements?

• Absolutely!
• Store seasonal florals in a clean, dry location away from excessive heat, moisture, and direct sunlight.
• Use a sturdy container with enough space to avoid crushing flowers or decorative accents.
• Gently reshape flexible stems when you're ready to display your arrangement again.

Q: Can I request a custom floral arrangement?

• We welcome custom floral design inquiries!
• Please contact us to discuss your preferred colors, style, approximate dimensions, intended placement, and budget.
• Custom design availability depends on materials, scheduling, and project requirements.

Q: Can you recreate an arrangement I've seen in a photograph?

• We can discuss creating a design inspired by your reference photograph.
• Exact duplication may not be possible because of material availability, construction differences, or discontinued floral components.
• We'll discuss available options before proceeding with custom work.

Q: Can I order matching or coordinating arrangements?

• Yes! Coordinating arrangements may be available for weddings, seasonal displays, memorial tributes, and special occasions.
• Please contact us to discuss quantities, design preferences, and availability.

Q: How long does it take to prepare my order?

• Processing times depend on the individual arrangement, available inventory, and whether custom work is required.
• Please review the estimated processing and delivery information provided with your order.

Q: How will my arrangement be packaged?

• Each arrangement is carefully evaluated and packaged according to its size, construction, weight, and decorative details.
• Larger or more delicate designs may require specialized packaging or separately protected components.

Q: Will I need to assemble my arrangement?

• Most arrangements are delivered ready for display, although gentle reshaping of flexible stems may be necessary after shipping.
• Some designs include removable accessories or components that may require simple positioning.
• Any applicable instructions will be provided with your order.

Q: What if my arrangement arrives damaged?

• Please contact us promptly at info@DesignsbySonya.com.
• Include your order number and clear photographs of the arrangement, packaging, and any visible damage.
• We'll review the situation and help determine the appropriate next steps.

Q: What is your return or exchange policy?

• Returns and exchanges are subject to our current store policies and applicable consumer protection laws.
• Custom-made or personalized arrangements may have different return conditions.
• Please review our store policies before purchasing.

Q: Can I request delivery by a specific date?

• If you're ordering for a wedding, memorial service, holiday, or special occasion, please contact us before purchasing.
• We'll discuss preparation times and available shipping options.
• Carrier delivery dates cannot be guaranteed.

Q: What if I have additional questions?

• We're always happy to help!
• Email info@DesignsbySonya.com with your questions, design ideas, or order information.

Every arrangement has its own character, its own purpose, and its own beautiful story to tell.

Thoughtfully designed. Beautifully remembered.